
Careers
"Coming together is a beginning, staying together is progress, and working together is success." ~Henry Ford
The Travel Industry's Leading Host Agency
Head of Advisor Experience & Community
Position Overview
Full time, virtually based. Please email resume and cover letter to hello@travellustre.com
TRAVELLUSTRE is seeking an experienced, highly relationship-driven Head of Advisor Success to play a central role in the continued growth and evolution of our community.
This position sits at the intersection of two of the most important relationships within TRAVELLUSTRE: our advisors and our industry partners.
The Head of Advisor Success & Partner Development will lead the experience, engagement, and professional development of the TRAVELLUSTRE advisor community. This highly relationship-driven professional will be responsible for creating an exceptional advisor experience—from onboarding and membership optimization to ongoing education, community programming, business development, and industry partnership engagement.
Serving as a trusted resource and connector for our advisors, this individual will proactively identify opportunities to help members maximize the value of their TRAVELLUSTRE affiliation, strengthen their businesses, and deepen their engagement within our community. The role will also cultivate relationships with our global luxury travel partners, creating opportunities that bring value to both our advisors and preferred partner network.
Key Responsibilities
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Serve as a primary relationship point for the TRAVELLUSTRE advisor community, building strong connections and ensuring advisors feel supported, engaged, and connected to the broader organization.
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Lead the advisor experience from onboarding through ongoing engagement and development.
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In partnership with the CEO & COO, develop and execute advisor education and professional development, including masterclasses, workshops, partner education, business-building programming, and ongoing learning opportunities.
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Proactively identify advisor needs, business challenges, and opportunities for growth, connecting advisors with the appropriate resources, partners, tools, education, and internal support.
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Develop and evolve community programming that fosters connection, collaboration, knowledge-sharing, and engagement across the TRAVELLUSTRE advisor network.
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Create differentiated programming and development opportunities tailored to advisors at various stages of their businesses, from emerging builders to established top producers.
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Help advisors maximize the value of their TRAVELLUSTRE membership by increasing awareness and utilization of the company’s resources, technology, preferred partnerships, programs, and industry opportunities.
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Work closely with Partner Development to ensure preferred partner relationships translate into meaningful advisor opportunities through education, FAMs, events, industry access, and strategic engagement.
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Serve as a voice for the advisor community internally, gathering feedback, identifying trends and opportunities, and collaborating with leadership to continually enhance the advisor experience.
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Proactively support advisor engagement and retention, identifying opportunities to strengthen relationships and ensure advisors remain connected to and invested in the TRAVELLUSTRE community.
Qualifications
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Luxury travel, hospitality or related industry experience strongly preferred.
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Experience working as a luxury travel advisor, or with luxury travel advisors, hotels, cruise lines, DMCs or other travel-industry partners.
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Exceptional relationship-building and communication skills.
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Strong organizational and project-management abilities.
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Confidence representing a luxury brand internally and externally.
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Ability to manage multiple priorities while maintaining attention to detail.
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Comfortable with technology, CRM platforms, knowledge-management systems and evolving AI tools.
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Strong writing and presentation skills.
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A collaborative, entrepreneurial mindset
Schedule & Compensation
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Full time, Monday - Friday 9am - 5:30pm EST
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Salary commensurate with experience
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Benefits package to be discussed during interview process
Director of Partner Relations
Position Overview
Full time, virtually based. Please email resume and cover letter to hello@travellustre.com
TRAVELLUSTRE is seeking an experienced, highly relationship-driven Director of Partner Relations to lead and evolve our global partner strategy across the luxury travel industry.
This individual will serve as a key liaison between TRAVELLUSTRE and our network of luxury hotel, cruise lines, destination management companies (DMCs), tourism organizations, lifestyle partners, and other preferred suppliers.
This is a highly visible role requiring an individual who understands the luxury travel landscape, values long-term relationships, and can move beyond transactional partner management to create strategic opportunities for our advisors, partners, and organization.
The ideal candidate brings strong industry relationships, polished communication skills, excellent judgment, and a genuine understanding of what makes a partnership valuable on both sides.
Key Responsibilities
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Partner Relationship Management: Serve as a primary relationship point for TRAVELLUSTRE’s global partner network, cultivating strong relationships with luxury hotels and resorts, hotel brands, cruise lines, DMCs, tourism organizations, lifestyle brands, and other strategic partners.
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Partnership Strategy: Work alongside the CEO, COO and leadership team to develop and execute a partner strategy aligned with TRAVELLUSTRE’s growth, advisor needs and overall brand positioning.
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Strategic Partner Development: Identify opportunities to establish new relationships and deepen existing partnerships with organizations that bring meaningful value to TRAVELLUSTRE advisors and their clients.
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Industry Affiliations: Help manage and optimize TRAVELLUSTRE’s relationships and opportunities through preferred hotel & cruise programs, Virtuoso, Forbes Travel Guide, and other key industry affiliations, ensuring the organization and its advisors are maximizing available benefits, programs, resources, and visibility.
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Advisor & Partner Connectivity: Develop meaningful opportunities to connect preferred partners with the TRAVELLUSTRE advisor community through education, introductions, events, trainings, webinars, destination updates, and other strategic engagement.
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Partner Education & Programming: Collaborate with Advisor Success to develop partner-facing educational programming that provides advisors with relevant product knowledge, destination expertise, industry intelligence, and relationship access.
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FAM & Experiential Opportunities: Manage and evaluate FAM invitations, site inspections, inaugural sailings, partner experiences, and other industry opportunities, helping ensure access is thoughtfully aligned with advisor business, production, and development goals.
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Events & Industry Engagement: Coordinate TRAVELLUSTRE’s partner engagement surrounding key industry events, conferences, trade shows, retreats, and company programming. Represent TRAVELLUSTRE at select industry events and partner meetings.
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Preferred Partner Value: Ensure advisors understand and effectively leverage preferred partner programs, amenities, relationships, and benefits to enhance the client experience and strengthen advisor value.
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Partner Communications: Oversee partner-facing communications and ensure important updates, openings, promotions, product developments, and opportunities are effectively communicated internally.
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Partner Intelligence: Stay closely connected to developments across luxury hospitality, cruising, destinations, and the broader luxury lifestyle landscape, identifying emerging brands, products, destinations, and partnership opportunities relevant to TRAVELLUSTRE.
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Relationship Stewardship: Ensure partners experience TRAVELLUSTRE as a responsive, professional, collaborative, and valuable organization with clear communication and thoughtful engagement.
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Performance & Engagement: Develop methods for tracking partner engagement and identifying opportunities to strengthen relationships, increase advisor participation, and create greater mutual value.
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Cross-Functional Collaboration: Work closely with the CEO, COO, Advisor Success, operations, marketing, and advisor community to ensure partner strategy supports broader organizational priorities.
Qualifications
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Luxury travel, hospitality or related industry experience strongly preferred.
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Experience working with luxury travel advisors, hotels, cruise lines, DMCs or other travel-industry partners is highly desirable.
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Exceptional relationship-building and communication skills.
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Strong organizational and project-management abilities.
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Confidence representing a luxury brand internally and externally.
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Ability to manage multiple priorities while maintaining attention to detail.
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Comfortable with technology, CRM platforms, knowledge-management systems and evolving AI tools.
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Strong writing and presentation skills.
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A collaborative, entrepreneurial mindset
Schedule & Compensation
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Full time, Monday - Friday 9am - 5:30pm EST
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Salary commensurate with experience
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Benefits package to be discussed during interview process
Air, Hotel and Insurance Desk Specialist
Position Overview
Full time, virtually based. Please email resume and cover letter to hello@travellustre.com
The Air, Hotel and Insurance Desk Specialist provides expert booking to TRAVELLUSTRE advisors and clients. This role is responsible for booking air reservations, hotel-only bookings and travel insurance requests with accuracy, efficiency and exceptional attention to detail.
The ideal candidate is an experienced travel professional who understands the expectations of luxury travelers, anticipates potential issues and provides advisors/clients with responsive, solutions-focused support throughout the booking process.
Key Responsibilities
Air Services
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Book and ticket commercial airline reservations
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Source and secure private aviation requests (will train)
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Process exchanges, cancellations, and refunds.
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Maintain accurate reservation records and supporting documentation
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Track outstanding airline refunds and follow up until resolution
Travel Insurance Services
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Provide appropriate travel insurance options based on trip type, cost and traveler needs
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Prepare insurance quotes
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Facilitate policy purchases and maintain accurate policy documentation
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Monitor time-sensitive requirements, including initial deposit
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Assist with accessing policy documents and claim information
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Maintain compliance with applicable licensing, disclosure and documentation requirements
Hotel Booking Services
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Research and book luxury hotels and resorts based client specifications
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Prioritize TRAVELLUSTRE preferred partners, Virtuoso properties and applicable preferred partner programs
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Confirm rates, amenities, cancellation policies, deposit requirements and commission eligibility
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Coordinate VIP amenities, upgrades, special requests and arrival details
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Prepare and send hotel confirmation information
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Review upcoming stays to ensure preferences and VIP requests have been communicated
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Follow up on missing commissions and resolve booking discrepancies
Schedule & Compensation
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Full time, Monday - Friday 9am - 5:30pm EST
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Salary commensurate with experience
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Benefits package to be discussed during interview process
