TRAVELLUSTRE is a membership-based portfolio of carefully recruited travel advisors/entrepreneurs headquartered in Boston and based all over the world. We are Boston's most awarded travel company, with our team members involved and engaged across the global travel community. 

 

D.A.Luxury Travel is an industry top producing, boutique travel firm, designing itineraries for high-net-worth individuals who have "been there done that." We have the high honor of being on Travel & Leisure's A List Advisor list and Conde Nast Top Travel Specialists for our niche in "over-the-top" trips.  Our team is highly creative, resourceful, and always seeking to take client itineraries to the next level.

 

Position Overview 

The concierge support position  will be responsible for assisting with planning itineraries, supporting our advisor sales team, securing reservations, and offering high level concierge services, and other travel services, for high-net-worth clients. This position is virtual.

 

Responsibilities

• Invoicing and data entry 

• Detail oriented a must and demonstrate resourcefulness

• Researches and provides client with area-specific travel information 

• Ability to research, analyze, and secure air, hotel/accommodation, and other travel related services through multiple channels. Air ticketing and GDS experience a plus

• Proposal development 

• Provides a high level of customer service to clients. 

• Superb written communication etiquette 

• Prepares tentative plans and suitable alternatives, answers client objections, and closes sale by obtaining client approval.

• Collects deposits and payment for travel arrangements  from clients and confirms all reservations prior to travel.

• Customizes individual travel packages to accommodate special needs.

• Serves as general resource for client, and researches client problems and resolves issues.

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Qualifications

• Ideally 2+ years in hospitality 

• Proficiency in Microsoft Office Software

• Demonstrated professional customer service skills

• Capability of maintaining a favorable company image when interfacing with outside sources

• Proven pursuit of learning and self-development

• Capability of working in a team environment supporting our team of advisors, following policies, providing feedback, assisting in special projects, and taking on additional responsibility

• Organizational skills that result in high productivity

• Knowledge of luxury travel brands and trends

• Knowledge of airline practices, programs & operations. GDS Sabre a bonus

• Knowledge of destination geography

• Excellent written and verbal communication skills

• Ability to develop and nurture positive partner & client relationships

• Familiarity with Virtuoso network, Sabre GDS, and AXUS a plus

 

Compensation

Salary commensurate with experience

401K

Benefits available

Birthday day off

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Email kristin@daluxurytravel.com to learn more and apply.