Privacy Policy

Updated: October 30, 2026

Planning travel means trusting us with personal details, and we treat that trust with care. Travellustre ("Travellustre," "we," "us") is a Virtuoso member travel agency headquartered in Boston, Massachusetts. This policy explains what information we collect, how we use and share it, and the choices you have.

This policy applies to travellustre.com, to trip planning and booking with Travellustre, and to the independent advisors affiliated with Travellustre when they plan travel under the Travellustre name. It also covers travel advisors and job applicants who contact us about joining Travellustre. Affiliated advisors who also run their own businesses may have separate privacy policies for those businesses.

By using our website or sharing your information with us, you agree to the practices described here.

Information we collect

We collect the information needed to plan and book your travel, plus basic information about how people use our website.

Information you give us

When you plan a trip (through the Plan Your Trip form, email, phone, or a Zoom call): your name, email address, phone number, how you heard about us, your preferred advisor, where you are in planning, destinations, travel style, budget range, favorite travel brands, party size, and any occasion you are celebrating.
When you book: the details travel suppliers require, such as legal names, dates of birth, gender as shown on travel documents, passport and visa details, driver's license or state ID numbers, Known Traveler and Redress numbers, loyalty program numbers, seat and room preferences, emergency contacts, and payment card details.
Special requests: dietary, accessibility, mobility, or health-related details you choose to share so we can arrange your trip. We use these only to make the arrangements you ask for.
Travel companions: if you share details about family members, children, or colleagues traveling with you, you confirm you have their permission to do so.
Executive travel: company name, job title, travel policy, and the contact details of an assistant or travel coordinator.
Newsletter: your email address, and your name if you share it.
Advisors interested in affiliating with Travellustre: your name, contact details, business information, experience, and anything you send with your inquiry.
Job applicants: your resume and application details.

Information collected automatically

When you visit travellustre.com, our website platform (Wix) collects information such as your IP address, browser and device type, pages visited, the website that referred you, and your approximate location based on your IP address. See Cookies and tracking below.

Information from others

The person who booked for you, such as a family member, colleague, or assistant.
Travel suppliers, with confirmations, changes, and amenity details for your booking.
Travel networks we belong to, such as Virtuoso.
Social media, when you interact with our Facebook or Instagram pages.

How we use your information

We use your information to plan and deliver your travel, and for nothing unrelated to why you shared it.

Plan, book, and manage your trips, including amenities, upgrades, and changes.
Match you with the right advisor and stay in touch about your plans.
Process payments. Many payments go directly to travel suppliers.
Send itineraries and travel documents, including through the Travellustre itinerary app.
Send our newsletter and travel inspiration, if you signed up.
Review inquiries from advisors and job applicants.
Improve our website and services, using summary or de-identified data (data that no longer identifies you) where possible.
Meet legal, tax, and accounting obligations, prevent fraud, and protect our clients and business.

How we share your information

We share your information only to plan and deliver your travel, to run our business, or when the law requires it. We do not sell your personal information.

Your Travellustre advisor. Our advisors are independent professionals affiliated with Travellustre. The advisor who plans your trip receives your information for that purpose and is expected to protect it under this policy.
Travel suppliers: hotels, cruise lines, airlines, tour operators, destination specialists, transportation companies, and event hosts. They handle your information under their own privacy policies.
Travel networks and preferred partner programs, such as Virtuoso, so you receive the amenities and recognition those programs offer.
Travel insurance providers, when you ask for a quote or coverage.
Booking tools: some bookings are made through third-party booking systems or supplier websites, which collect information under their own policies.
Service providers that help run our business: website hosting (Wix), email marketing, video calls (Zoom), our itinerary app, and booking and accounting systems. They may use your information only to provide services to us.
Legal and safety reasons: to follow the law, respond to lawful requests (including passenger information that airlines and border authorities require), or protect the rights and safety of our clients, advisors, and business.
Business changes: if Travellustre is part of a merger, sale, or transfer of assets, your information may transfer as part of that transaction, under the same protections.

We do not share your personal information with other companies for their own marketing.

Cookies and tracking

Our website uses cookies to run properly and to show us how visitors use it. Cookies are small files a website saves in your browser so it can remember your visit.

Essential cookies: Wix, our website platform, uses these to run the site and keep it secure.
Site statistics: Wix also uses cookies to show us which pages are visited and for how long, so we can improve the site.

You can block or delete cookies in your browser settings. Some parts of the site may not work as well without them.

Do Not Track: some browsers can send a "Do Not Track" signal. There is no common standard for responding to it, so our website does not currently change its behavior when it receives one.

Other companies on our site: Wix may collect information about your activity on our site, and over time across other websites, as described in Wix's own privacy policy. We do not use advertising cookies on our website.

Our newsletter

We send travel tips and inspiration only to people who sign up, and you can stop them at any time. Every newsletter includes an unsubscribe link, or you can email hello@travellustre.com. Once you unsubscribe, we will still send messages about trips you have booked, such as confirmations and itinerary changes.

How long we keep your information

We keep your information as long as we need it to serve you and to meet our legal, tax, and accounting obligations. Travel document and payment details are kept only as long as needed for your bookings and our records.

How we protect your information

We use reasonable administrative, technical, and physical safeguards, and only people who need your information can access it. No system is completely secure, and if a breach affects you, we will notify you as the law requires. Please do not send passport or payment card numbers by regular email; ask your advisor for a secure way to share them.

Children

Our website is not intended for children under 13, and we do not knowingly collect information directly from them. When a family books travel, a parent or guardian provides the children's details, which we use only for that trip. If you believe a child has sent us information, contact us and we will delete it.

Travel outside the United States

When your trip involves suppliers in other countries, we share the details they need to deliver your arrangements. Privacy laws in those countries may differ from those in the United States. Information we hold ourselves is stored in the United States.

Links to other websites

Our website links to other sites, such as Virtuoso, travel suppliers, and our social media pages. Their own privacy policies apply when you visit them.

Your choices and rights

You can ask to see, correct, or delete your information, and stop marketing emails, at any time.

Review and correct: ask us what information we hold about you, and we will update anything that is wrong.
Delete: ask us to delete your information. We may keep what the law requires us to keep, and suppliers keep booking records under their own policies.
Stop marketing: unsubscribe from the newsletter at any time.
State privacy rights: depending on where you live, state law may give you additional rights. We honor the rights that apply to you.

How to make a request: email hello@travellustre.com with "Privacy Request" in the subject line, or call 617-221-4242. We may ask you to confirm your identity before acting on a request, and we respond within 45 days. You may also ask someone to make a request on your behalf, with your written permission. We will not treat you differently for using any of these rights.

California residents

California residents have the rights described above, plus the specific rights below.

Online privacy (CalOPPA): this policy lists the information we collect, who we share it with, how you can review and correct it, how we respond to Do Not Track signals, whether other companies collect information on our site, how we announce changes, and its effective date.
Shine the Light: we do not share personal information with other companies for their own direct marketing. You may still ask us about this once a year by emailing hello@travellustre.com.

California Consumer Privacy Act (CCPA)

Under the California Consumer Privacy Act, California residents may ask to know what personal information we collect and how we use and share it, and to delete or correct it. We do not sell or share personal information for cross-context behavioral advertising (ads based on your activity across other websites). We use sensitive personal information, such as passport numbers or health details, only to provide the travel you request.

Information we collected in the last 12 months, and who we share it with:

Identifiers: name, email, phone number, IP address. Shared with advisors, travel suppliers, and service providers.
Customer records: payment card, passport, ID, and loyalty program numbers. Shared with advisors, travel suppliers, and travel insurers.
Personal characteristics: date of birth and gender as shown on travel documents. Shared with travel suppliers.
Commercial information: trips booked, travel preferences, budget range. Shared with advisors and travel suppliers.
Internet activity: pages visited and the website that referred you. Shared with our website and analytics providers.
Approximate location: city or region based on IP address. Shared with our website and analytics providers.
Professional information: job title, company, and advisor experience. Shared with advisors and travel suppliers.
Sensitive information: passport numbers and health or accessibility details. Shared with travel suppliers, only as your trip requires.

We keep each category as described in How long we keep your information. To make a request, follow the steps in Your choices and rights.

To make a California privacy request, email hello@travellustre.com with "California Privacy Request" in the subject line, or call 617-221-4242. We confirm we received your request within 10 business days and respond within 45 days.

Changes to this policy

When we update this policy, we post the new version here with a new effective date. If a change affects how we use information you have already shared, we will let you know by a notice on our website.

Contact us

Questions about this policy or your information:

Travellustre
Boston, Massachusetts
hello@travellustre.com
617-221-4242